Good.. But, In My Opinion, It Could Be So Much Better
In work with multiple practices that use NextGen Healthcare EHR. The product allows staff and providers a space to document all care …
Overview
What is NextGen Healthcare EHR?
NextGen® EHR solutions meet the needs of ambulatory practices of all sizes by helping users coordinate patient care, while complying with healthcare reform demands such as the Merit-based Incentive Payment System (MIPS), population health, and other value-based care requirements. NextGen®…
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Popular Features
- Real-time eligibility verification (16)8.686%
- Claims management (16)8.080%
- Charting / document management (16)7.575%
- Patient portal (16)6.565%
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What is NextGen Healthcare EHR?
NextGen® EHR solutions meet the needs of ambulatory practices of all sizes by helping users coordinate patient care, while complying with healthcare reform demands such as the Merit-based Incentive Payment System (MIPS), population health, and other value-based care requirements. …
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- FAQs
What is NextGen Healthcare EHR?
NextGen® EHR solutions meet the needs of ambulatory practices of all sizes by helping users coordinate patient care, while complying with healthcare reform demands such as the Merit-based Incentive Payment System (MIPS), population health, and other value-based care requirements.
NextGen® Enterprise EHR built for large practices delivers a fully integrated, scalable system that helps clients achieve interoperability, patient engagement, regulatory compliance, and value-based care delivery.
NextGen® Office EHR (formerly MediTouch), a cloud-based solution, fully integrates with your product suite to enable point-of-care charting with talk, touch, and type capabilities. It delivers easy lab result management, patient workflow monitoring, and e-Prescribing.
NextGen Healthcare EHR Features
Billing and Claims Management Features
- Supported: Real-time eligibility verification
- Supported: Coding
- Supported: Claims management
- Supported: Claim scrubbing
- Supported: Electronic Claim Submission
- Supported: Automated Claim Tracking
- Supported: Patient billing
- Supported: Payment Processing
- Supported: Create Patient Statements
- Supported: Mail or Email Patient Statements
- Supported: Electronic Remittance Advice
- Supported: Financial Reporting
- Supported: Revenue Cycle Management
- Supported: Integration with EMR/EHR
Patient Scheduling Features
- Supported: Physician Scheduling
- Supported: Automated appointment reminders
- Supported: ZocDoc Integration
- Supported: Calendar interface
Medical Inventory Management Features
- Supported: Automated Supply Tracking
Electronic Medical Records Features
- Supported: Charting / document management
- Supported: Templates
- Supported: E-prescribing
- Supported: E&M Coding Advice
- Supported: Device Integration
- Supported: Patient portal
- Supported: Mobile/tablet support
- Supported: Speech recognition
- Supported: Integration with other EMR and PM systems
- Supported: Meaningful Use Certified
- Supported: ONC-ATCB Certified
- Supported: Customization
- Supported: Handwriting Recognition
- Supported: Billing System Integration
- Supported: Drawing Tools (Diagnostic Images)
Medical Security and Privacy Features
- Supported: HIPAA compliance
Workflow and Scale Features
- Supported: Multi-office / multi-physician capabilities
NextGen Healthcare EHR Screenshots
NextGen Healthcare EHR Video
Visit http://ng.nextgen.com/brand-anthem-video to watch NextGen Healthcare EHR video.
NextGen Healthcare EHR Competitors
NextGen Healthcare EHR Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac, HP-UX, AIX, Solaris, Unix |
| Mobile Application | Apple iOS, Android |
| Supported Countries | United States |
Frequently Asked Questions
Reviewers rate Patient billing and HIPAA compliance highest, with a score of 9.
The most common users of NextGen Healthcare EHR are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(38)Attribute Ratings
Reviews
(1-7 of 7)Companies can't remove reviews or game the system. Here's why
March 18, 2024
Good.. But, In My Opinion, It Could Be So Much Better
In work with multiple practices that use NextGen Healthcare EHR. The product allows staff and providers a space to document all care rendered to patients. Most of my practices are 100% electronic documentation, so the scope is broad.
- My phrases (old version)
- Guiding specific workflow with panels that can be "re-ordered"
- Allowing a space to capture the most vital information
- In my opinion, changing basic functionality like overhauling my phrase module instead of addressing functionality that has been failing or "broken" for years.
- Having account managers/executives (or whatever title NextGen is assigning to the client experience at this time) who know the specific practice specialty and client's regional (state to state) needs and upcoming healthcare regulation changes that are rolling out. Understanding which regulations will be pushed and those that need to be addressed by NextGen Healthcare EHR and the practice.
- I believe the "knowledge base" of the community isn't very user-friendly and is extremely hard to research modules, specialties, or template-specific information.
- On the community, it would also be helpful for users to "merge" accounts if they leave a practice and go to another for things like NextGen certifications, and if working with multiple practices to use a single login to access all practices via a drop-down option or some other solution.
- Having a better and more accurate "help", many of the walk-thru and nomenclature still reflect past versions and sunset features. It creates confusion for users (trying to solve a problem on their own) and for tech/app support staff when a feature is no longer there or the name has changed.
- In my opinion, NextGen Healthcare EHR users regularly report too many clicks, even though there was a NextGen campaign (to reduce clicks) 3 or more years ago.
- I feel like you should listen to your users. I was so impressed with NextGen's vision and follow-through on this in 2006-2009 as a user. However, I'm so disappointed now when I have to consistently tell practices that while I can submit an idea as an enhancement request on their behalf, it's not likely to be addressed and improved.
- In my opinion, I believe you should stop laying off knowledgeable staff every 2 years only to hire staff that NextGen Healthcare EHR clients end up training when the NextGen employee has no idea how to address the issue. I feel like it's a frustrating and disgusting way to operate such a large company to show your shareholders that the profit looks good.
We have used NextGen Healthcare EHR in our multi-specialty clinic since ~2003. We migrated to the NextGen PM system in 2017.
- Practice Management is relatively smooth
- Templates are easily customizable
- Support is very poor and, I feel, gets worse every year
- In my experience, interoperability is very clunky
- Too many clicks and navigation to complete an encounter
January 05, 2024
Revenue Cycle perspective
EHR is used for patient care documentation, including prescription management, laboratory interface and follow up; integrates with Practice Management for billing and financial reporting.
- real time charting
- interface with outside laboratory
- scripting to outside pharmacy
- it would be helpful to be able to enter a lab order without immediately triggering charges, similar to how the medications module works where you enter a prescription but it doesn't trigger charges until the medication is dispensed
- easier way to change from lab being performed in house to lab order being given to patient for outside lab
- greater flexibility in reporting; it would be good if all data fields were available on all reports rather than limited to certain scope
- seamless connection of diagnosis codes with appropriate services lines so a user wouldn't have to manually manipulate to make the associations.
- better tracking by responsible payer, we have consistent issue with charges and adjustments ending up in the wrong bucket resulting in false credit and lost tracking of appropriate A/R
February 01, 2019
So many clicks, but so many rewards
- Scheduling within the practice
- Patient billing and the ability to search billing records under each chart
- Ability to access information remotely through logging in with username and password
- EHR and Practice Management are two completely different interfaces within the same program and are not easily navigated.
- Only super users can perform all tasks, making it so all staff needs to become a super user.
- Credit Card processing is difficult to set up and change-- we moved offices but need to process CC payments through our old office.
- When patients prefill their registration information online, we are unable to confirm their insurance information due to small glitches with the program.
- There are multiple ways to view the daily schedule, and none of them are easy to use.
December 20, 2018
Effiency needed in a EMR
- Ease of use and tailored toward mid-sized clinics, compared to the big hospital accommodating EMRs, such as Cerner, Epic and Meditech.
- Customer support & technical support is very customer friendly and agile.
- You can't beat the value of NextGen, from cost to implement and cost to manage
- I think there's still room for fuller integration of the multiple suites that they offer.
- Optimizing certain templates to provide a more automated feel
December 18, 2018
The Ease of NextGen
- The generation of medical documentation.
- The way the system generates patient treatment and health solution plans.
- Printing of current medication and instructions on how to use it.
- I would love to see a feature improvement on messaging between users within the same practice.
- Improvement on medication distribution to pharmacies. A lot of the time we have issues such as the Rx was never sent but it clearly is marked as sent in the system.
- An improvement on the physical appearance would be great.
- Intuitive user interface and ability to access from anywhere.
- Accessibility on latest Internet Explorer, Chrome, Firefox, Android, iOS on a variety of devices desktops and mobile.
- User-friendly graphical user interface and ease of user enrollment.
- Inconsistent user experience depending on operating system and device (example: user interface varies from web-browser on desktop to Android app, to iOS).
- Vendor support of latest mobile operating systems lags behind newest update which may present some security risk.
- Modules loading performance can be improved as each department module can take several seconds to load upon first use of the application.
- ICD code updates lag other EHR vendors in availability.